Welcome to MedXCom!

Created for Patients, by Physicians

MedXCom, a product of Giffen Solutions, Inc., was founded in 2010 by three physicians who wanted to improve communication between themselves and their patient.

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Frequently Asked Questions

What is HIPAA and how does it protect me? 

HIPAA stands for the Health Insurance Portability and Accountability Act of 1996 Privacy and Security Rules.

The Privacy Rule gives you, as a patient, rights with respect to your medical information. It also allows patients to direct or permission the disclosure of personal health information needed for patient care.

The Security Rule protects your information by setting standards for administrative, physical, and technical safeguards for entities like MedXCom Patient. This allows us to use and assure the confidentiality, integrity, and availability of electronic protected health information. The U.S Department of Health & Human Services is the organization responsible for maintaining Health Information Privacy standards.

Will you share any medical information that I upload into MedXCom Patient?

No, MedXCom will not share information about you, unless you permission a trusted doctor or family member to have the ability to view the information. MedXCom has security features (better than banking level) that ensure no one has access to your information unless you permission them (doctors or trusted family).  Only you have access to your secure portal with a registered username/password that you set up. Your health information is encrypted; no one at MedXCom has access to your information.

What is an electronic medical record (EMR)?

An EMR is a computerized medical record created in an organization that delivers health care, such as a hospital or a physician’s office.

Is MedXCom Patient an EMR?

MedXCom is regulated by the same standards of HIPAA security as the electronic medical records held in your doctor’s office or in the hospital, but instead of your doctor logging in to update the record, you, as the patient, are the owner of your medical record.  This type of medical record is called a Personal Health Profile (PHP) or Personal Health Record (PHR).  You can also permission your doctor’s EMR to contribute to your health profile.

Why is it important for me to have my own PHP (Personal Health Profile) when my doctor has the information in his/her office or on his/her electronic medical record?

Just to name a few reasons:

  • You can have access to your record 24/7/365 online or through a smart phone app. It is your medical information; you should keep control of your records.
  • If you have more than one doctor, your medical information exists in more than one place. In MedXCom, you centralize your information by having all of your doctors contribute to your record with linked EMRs.
  • In an emergency, emergency medical personnel can have access to your health information.
  • If you have children, you can keep immunization records, allergy history, medication histories and surgery dates for future reference.
  • If you have dependent elderly parents that you care for, you can update their medical health profiles and keep track of their medications, health conditions, hospitalizations and much more.

Currently, my doctor and I email or text each other. Why isn’t this safe?

Any email exchanges with your name and medical information should be conducted on secure encrypted servers.  Your regular email or texts on your phone can be intercepted, and that private medical information can become public.

Is it safe for me to have my medical information online?

Yes, your doctor is required to have an electronic medical record for you in place by the year 2014.  MedXCom Patient adheres to the highest standards of HIPAA security.

I don’t like social networking sites because I feel that I cannot trust their privacy rules, which change without my knowledge.  How do I know that I can trust MedXCom Patient?

MedXCom will always adhere to HIPAA privacy policies.  You, as a patient, control who has access to your information. MedXCom is bound by HIPAA rules and federal regulations and the fines are very steep for infractions.  Our IT staff and HIPAA Privacy Officer maintain vigilance over your electronic health information.

Can I upload all my old medical records?

Yes, you can scan them and just upload them to MedXCom Patient in a PDF format.  Standard scanners can convert your paper records to PDF files.

How do I let my doctor know I am using this?

You can tell your doctor to visit us at www.medxcom.com.  We can also contact your doctor if you enter their information on your secure portal.

Do I have to include all my health information?

You should include the information that you would potentially want to share with your doctor or would like to keep archived in your secure portal.

Should I give a trusted family member access to my health information?

That is entirely up to you. We strongly recommend that family caregivers of dependent adults give access to other caregivers. This can aid in the management of medical care.

If I grant a physician access to my health profile, can other physicians in his/her practice see it also?

Yes, if you grant access to your doctor’s group, all the members of the group have access, just as if you were physically in the doctor’s office.

Can I de-authorize a physician from accessing my PHP if I have changed doctors?

Yes, you simply go to your portal and check “Disassociate,” and enter the new physician practice name you wish to be associated with.

How do I upload medical records?

You can upload any/all medical records by scanning them and creating PDF files. Upload the PDF files and label them (for example: Lab Results June 2012) and you will have access to your medical records whenever you need them.

If I permission a doctor to view my PHP, does that also grant him/her access to view my dependent’s PHP?

No, each dependent has his/her own health team that has to be given permission to access the records.

Can I de-authorize a family member from seeing my PHP?

Yes, just click on “Disassociate” next to that family member’s name.

My children are teenagers and online constantly. Can my son/daughter log in and manage his/her own account?

Children under the age of 18 are not allowed to make medical decisions for themselves as mandated by law; guardians need to be in charge of their dependents’ medical care. Once your child becomes 18, he or she can manage his/her own healthcare.